Probably 25+ years old aircraft which was falling apart. We boarded surprisingly to a very old dirty B767-300 with the old version of Delta one seats. The only positive thing was the new delta lounge at LAX. We waited till 4:30am one one employee finally showed up and opened the partition and we did our check in finally. There was no one at the check in counters as they said they open by 4 am and to my surprise the Delta one dedicated check in lounge is just a partition of the check in area separated by a partition. As per Delta email prior to departure we need to be 2 hrs prior to departure at the airport which is 4am I was there on time and they said there is a dedicated lounge for delta one passengers. My 2nd leg was from LAX-JFK supposed to be with B767-400 the newly refurbished delta one. After landing and waiting for my luggage I found my suitcase was damaged beyond repair I went to Delta luggage service desk I spoke with the employee who was very unhelpful and not interested to be working she just did a form and gave it to me with a tracking number and till today after almost a month still I didn’t hear from their customer service. When the FA was offering the meals he came to me and with a very low and unclear tone he offered me what options they have and when I told him I have a special meal request he said we don’t serve that on domestic flights so eventually I took the oat meal with some shea seeds which turned to be an awful non edible option. Prior to my departure Delta sent me via their app to choose my meals and since I have specific dietary requirements I choose what’s suitable for me.
#Rating review iresizer full#
First leg was SEA-LAX first class in a very old 30+ years old B737 after boarding and take off and the pilot switch off the seat belt sign I asked the notorious cabin crew if I can use the toilet and I was the very first passenger to use what’s supposed to be the first class cabin toilet and it was filthy and floor full of water and when I informed the FA he said yes it’s flooding. I flew with them 4 sectors all in first class including delta one. This airline is a joke doesn’t even qualify to be a budget LLC. ✅ Trip Verified | This is by far my worst flying experience in my life and I’ve been flying since the age of 4 which is 40 years ago and I’ve flown with many international airlines across the globe. Correction the pilot as we left the gate in Orlando apologized. I could share more of this journey if you care to ‘hear me’. This has happened too often, you no longer deserve my business. For me there will not be a next time with Delta. I pray you get it right for the next time. You failed me and several others last night. People driven customer focused culture - I think not. Come on Delta i encountered at least 8 different delta employees and not one treated me as a customer who deserves a smile. Upon my return to my gate the next morning i did go to the help desk and request toiletries and food voucher which was provided. Additionally i was not provided a toiletry bag nor food voucher and i was too exhausted to think about it until i arrived at the hotel at 0100. All I wanted was ONE delta employee to apologize Treat me with grace and understanding. I as several others was tired hungry and angry. Arrived at complimentary hotel 0100 with no restaurant or food.
My experience began in Orlando with flight departing 2.5 hrs late due to ‘overloaded cargo bin’.
✅ Trip Verified | People driven customer focused culture Dont know what playbook you teach your employees from but I received anything but customer focused culture.
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